Ecomdy term and policy

Refund Policy, Fine Policy, Privacy Policy, Term of service.

A. Refund policy

1. Customer:

Ecomdy applies this refund policy to all customers who have transactions and have a request for a refund with Ecomdy without violating or suspecting fraud in payment. Ecomdy may require confirmation of transaction information before making a refund.

2. Refunded balance:

• For customers whose TikTok ads campaign has not yet been activated: Ecomdy refunds 100% of the amount.
• For customers whose TikTok ads campaigns have been activated, all the campaigns must be paused/inactive for at least 6 hours before requesting Ecomdy to refund:
  • After pausing all campaigns, customers must wait at least 6 hours for the TikTok system to process, calculate, and provide the final accurate balance. TikTok will review the entire account, ads, and advertising history and TikTok will only allow Ecomdy to withdraw if there are no violations. In this regard, Ecomdy respects the TikTok policy and leaves the final decision to TikTok regarding the withdrawal of funds. => Ecomdy refunds based on TikTok's final decision. After 2-5 working days of waiting for TikTok reviews, we will start to refund the remaining balance if TikTok allows you to withdraw money.
  • In the event that a user has a history of violations or is associated with other violations on the platform, TikTok will not allow fund withdrawal and will not refund the remaining ad balance. => In this case, Ecomdy could not support a refund.
• All incurred costs when using Ecomdy services will not be refunded.

3. Payment methods:

• Ecomdy will make a refund with the payment method and currency unit that customers have paid for Ecomdy.

4. Processing time:

Customer pause campaigns	Customer requests refund	TikTok reviews	Ecomdy withdraws money (if TikTok allows)	Ecomdy refunds to payout	Customer receives money
The customer must pause all campaigns and wait at least 6 hours for the final remaining balance.	Fill out the refund request form.	2-5 working days	Within a working day	2-3 working days	Bank settles money: 10-15 days (or even longer 15 days depending on the regional bank policy) Paypal payouts - 1-5 days depending on PayPal policy. Ps: Note that in case of any extra transaction fee charged from Paypal, it would be paid by the customer.

This whole process will take 25 - 30 working days

• Ecomdy waits for TikTok to review whether customers are eligible for a refund within 2-5 working days after receiving the customer's request and pausing all ad campaigns.
• After confirming the refund, Ecomdy processes refunds within 2-3 working days.
• Customers can receive the refunded amount within 10-15 working days from the time Ecomdy initiates the refund, depending on the payment methods and each international payment gateway. (It may take more than 15 days depending on each regional bank.)

Note:

• Ecomdy will not support refunds if customers get our ad account suspended for any reason.

5. How to request a Refund

If you want to request a refund, please fill out the refund request form here:

• Your Ecomdy email.
• Reason for refund.

B. Ecomdy - Fine policy

Dear Ecomdy customers! This fine is to limit violations and help Ecomdy ad account operate safely and stably. We hope you understand and cooperate. Thank you!

• If the account is found running TM or copyright (try to cheat for promoting TM or Copyright product/service), Ecomdy has the right to immediately revoke the account, and the lessee will be subject to a fine of $100.
• Spam registering accounts on the Ecomdy platform causes many ad violations recorded by TikTok. Ecomdy has the right to block the account entirely, and the user will be subject to a fine of $100 per violating account. In addition, we will not support refunding the remaining balance in case of ad violation as a TikTok final decision.

C. Term of service

This is an agreement between you and Ecomdy Media, including but not limited to Ecomdy Pte. Ltd. and its affiliates who are operating Ecomdymedia.com (“Ecomdy Media” or “we”). Please read these Terms of Services, and the other applicable rules, policies, and terms available at the Ecomdymedia.com website. By using the Services, you agree to be bound by the terms of this Agreement on behalf of yourself and your company and others who use Services under your account. If you do not accept the terms of this Agreement, then you may not use the Services. Your use of any of the Services is subject to any additional rules, policies, and terms that apply to those Services.
For the purpose of these Terms of Services:
“Services'' means the provision of TikTok Software, Digital Content, support, and other available resources that TikTok and Ecomdy Media provide to you. Ecomdy Media is an Agency of TikTok Pte. Ltd. under the Framework Agreement dated 25 June 2021. Ecomdy Media will help you to create advertising accounts under Ecomdy Media’s Agency account and provide related support that allows you to run such advertising accounts for your business purpose.
“Website” means Ecomdymedia.com
“TikTok Software” means all software TikTok makes available to you for use and you must comply with all policies of TikTok, and Ecomdy Media shall not be responsible for any resources when you are using TikTok as advertising channels.
“Digital Content” means digitized content (including third-party content), such as videos, music, apps, games, skills, photos, audio, books, newspapers, magazines, and related features and functionality.
We reserve the right to update and change the Terms of Services by posting updates and changes to the Website. You are advised to check the Terms of Services from time to time for any updates or changes that may impact you, and if you do not accept such amendments, you must cease using the services. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
You must read, agree with and accept all of the terms and conditions contained or expressly referenced in these Terms of Services before you access the Website and use our Services.

Section 1 - Use of Services

To use Services, you must follow the following requirements and processes:
a. Requirements
By agreeing to these Terms of Services, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use the Services.
You shall not use our Services for any illegal or unauthorized purpose nor may you, in the use of the Services, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any malwares or viruses or any code of a destructive nature.
Website does not contain discrimination content on the basis of age, gender, race, ethnicity, nationality, religion, sexual orientation, or any other protected status.
b. Our working process of using Services
Step 1. Register your Ecomdy Media Account at the website https://ecomdymedia.com/
Step 2. Verify your account following the guide on the website
Step 3. To use Ecomdy Media services, you must transfer the advertising budget to Ecomdy Media Balance.
Step 4. You can use advertising accounts for your business purpose as long as your activities will comply with the Terms of Services, TikTok’s policies and applicable Laws.

Section 2 - General Conditions

We reserve the right to refuse anyone for any reason at any time.
By using the Services, you agree, without limitation or qualification, to be bound by, and to comply with, TikTok’s policies and these Terms of Services and any other posted guidelines or rules applicable to any website where this Terms of Services is found. We may make improvements and/or changes to the Website at any time. Although we attempt to periodically update information on the Website, the information, materials and services provided on or through the Website may occasionally be inaccurate, incomplete or out of date. We do not have a duty to update information contained on the Website, and we will not be liable for any failure to update such information.
We understand that your TikTok account and all activities of the advertising accounts, including but not limited to spending advertising budget, content, photo, video, music and products, are owned and managed by you, thus you must be solely responsible for all activities happening to your account and advertising accounts.

Section 3 - Right and Responsibility

a. Ecomdy Media’s right and responsibility.
i. Receive service fee in full as mentioned in Payment Policy.
ii. Support you to handle all issues regarding providing advertising accounts.
iii. Suspend or close any advertising accounts in case you do not comply with TikTok’s policies and violate any terms as listed down in the Website. Any signs of violating TikTok’s policies include but not limited to rejection of campaign or receiving of warning letters from TikTok or advertising accounts are locked (TikTok’s policies as specified in this link https://ads.tiktok.com/help/article?aid=9550 ). In case TikTok or Ecomdy Media gives you a time period to adjust any issues incurred by your mistakes, and if you still fail to comply with it, Ecomdy Media has the right to stop providing Services to you. iv. Receive the compensation of 100 USD if your advertising accounts are suspended. The compensation shall be deducted from your balance account. In case your balance account is not enough for this compensation, you must transfer money to us until we receive the full amount of 100 USD.
v. Top-up to Advertising Accounts within 6 working hours when Ecomdy Media receives an advertising budget.
vi. Consult and support you to set up TikTok Account and advertising accounts.
vii. Update trending songs on the market
viii. Active beta function for you.
ix. Review campaigns and appeal campaigns if they meet appealed requirements.
x. Refund the balance in advertising accounts to you within 3 - 5 business days if you stop using advertising accounts. (please visit Payment Policy and Refund Policy to know about refunding the balance).
xii. Keep confidential information in accordance with the TikTok’s policy and in accordance with the applicable Laws.
xiii. Ecomdy Media has the right to disable and remove the ads in case of violating Ecomdy Media and TikTok Ad Policy.
xiv. If you intentionally create multiple accounts to profit from the trial period on the system, Ecomdy Media reserves the right to block all violating accounts without prior notice.
xv. Ecomdy Media has the right to revoke inactive accounts that have had no spending activity for 60 days.

b. Your right and responsibility
i. Be provided advertising accounts by Ecomdy Media.
ii. Be received all support from Ecomdy Media when you use Services, including but not limited to top up advertising accounts, active functions and other support to manage advertising accounts stably.
iii. Be refunded the balance if you stop using our service.
iv. Comply with TikTok’s policies ( https://ads.TikTok.com/help/article?aid=9552 and https://ads.TikTok.com/help/article?aid=9550 ) and all terms as set out in the Website
v. Transfer advertising budget and service fee to Ecomdy Media’s payment account to top-up advertising accounts.
vi. Shall not share or transfer or disclose the provided TikTok Account and advertising account information for any purpose to any third party, and you must be solely responsible for your activities happening with your accounts and other accounts managed by Ecomdy Media because of your fault.
vii. Keep confidential information in accordance with the TikTok’s policy and the applicable Laws.

Section 4 - Termination

Your rights under this Agreement will automatically be terminated without notice if you fail to comply with any of its terms. In case of such termination, Ecomdy Media may immediately revoke your access to the advertising accounts. For this circumstance, in accordance with case by case, you may not receive any balance from Ecomdy Media. In case you request to stop using one or all advertising accounts, the remaining balance shall be refunded to you or transferred to active advertising accounts within 3 - 5 business days if there are no issues incurred from your activities.

Section 5 - Dispute

Any dispute or claim arising from or relating to this Agreement is subject to dispute resolution, governing law, disclaimer of warranties, limitation of liability, and all other terms on the Website.

Section 6 - Disclaimer of warranties and limitation of liability

Disclaimer of Warranties and Limitation of Liability. All products or resources are developed and manufactured by TikTok and third parties , and we have no responsibility or liability for any aspect of your activities except our providing services. Without limiting the Disclaimer of Warranties and Limitation of Liability terms in the Website, unless otherwise required by applicable law, in no event will our or our licensors' aggregate liability with respect to any claim arising from or related to this Agreement or your use of the our Services exceed fifty dollars ($50.00).

Section 7 - TikTok Ads Spam/Suspicious Violation

There is an ad violation called "Spam/Suspicious" which was explained by 2 main reasons:

• Advertisers did advertise on TikTok in the past and had the suspended ad account with any violation detected -> TikTok could keep reviewing and detecting those advertisers and suspend the new ad account they use to submit their ads to prevent them from having any violation action towards TikTok users.
• Advertisers are using the creatives (product/image/video/ or any URL information) related to the TikTok bad actors that had the scam/violating ads as delivery inconsistent/non-ship/data theft/fraud scam for TikTok users with those creatives. -> All the advertisers using similar creatives will be prevented from TikTok ads by suspending the ads account delivered or submitting those creatives.

If you (Ecomdy Media client) did advertise on TikTok before with any suspending ad account (your old ad account), please tell us so that we can guide you to protect your benefits or even say "no" to avoid any risk for you and your money. If you do not want to inform us in advance and keep submitting your ads, when TikTok detects your violation and suspends our agency ad account, you will lose all your remaining balance on the ad account (because TikTok would freeze it and nobody could withdraw). We could also charge you for compensation due to impacting your business, the agency having many ad accounts will lower Ecomdy Media's reputation and benefits as a TikTok Agency Partner.

Section 8 - Governing law

These Terms of Services and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Singapore.

Section 9 - Changes to terms of service

You can review the most current version of the Terms of Services at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Services by posting updates and changes to our Website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 10 - Price and other payment terms

Please visit Payment Policy and refund policy to be updated our policy

Section 11 - Contact information

For help with the Services or resolving other related issues, please contact Customer Service at email: [email protected]

D. PRIVACY POLICY

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Policy describes how Ecomdy Media and its affiliates (collectively “Ecomdy Media”) collect and process your personal information through Websites, devices, products, services that reference this Privacy Policy. By using Ecomdy Media’s Services, you are consenting to the practices described in this Privacy Privacy.

• What Information Does Ecomdy Media Collect?
• For What Purposes Does Ecomdy Media Use Your Information?
• What Information Do You Receive From Us?
• Does Ecomdy Media Share Your Information?
• How Secure Is Information About Me?
  What Information Does Ecomdy Media Collect?
  We collect your information in order to support you to use the TikTok Platform. Moreover, your information also allows us to support you while you are using the TikTok Platform.
  Here are the types of information we collect:
  Your TikTok account information
• Your payment information
• Your campaigns
• All information we received from you is for the purpose of your stable business operation. You also understand that we only provide your information to TikTok and TikTok shall use your information in accordance with TikTok’s Privacy Policy as https://www.tiktok.com/legal/privacy-policy?lang=en
  For What Purposes Does Ecomdy Media Use Your Information?
  We use your information to operate, provide, develop, and improve the Services that we offer you. These purposes include:
• Support you to use TikTok Platform under the scope of Services that Ecomdy Media providing (visit Terms of Services to know more about Services)
• Provide to TikTok in accordance with the Framework Agreement between Ecomdy Media and TikTok
• Comply with legal obligations. In certain cases, we collect and use your information to comply with laws.
• Communicate with you. We use your information to communicate with you in relation to Ecomdy Media via different channels (e.g., by phone, e-mail, chat).
  What Information Do You Receive From Us?
  To help you use our Services, you will receive the certain information:
• Our pricing policy applied for you
• Our payment information
• Consultancy to help you use the TikTok platform that we do not publish to any channels.
• You understand that you have not been permitted to share and provide any information you received from us for any purpose to any third party.
  Does Ecomdy Media Share Your Information?
  Your information is an important part of our business, and we are not in the business of selling your information to others. We share your information only as described below and with subsidiaries of Ecomdy Media controls that either are subject to this Privacy Privacy or follow practices at least as protective as those described in this Privacy Privacy.
• Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf.
• Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, your information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the customer consents otherwise). Also, in the unlikely event that Ecomdy Media Pte. Ltd. or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
• Protection of Ecomdy Media and Others: We release accounts and other information when we believe release is appropriate to comply with the law; enforce or apply our Terms of Services and other agreements; or protect the rights, property, or safety of Ecomdy Media, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
  How Secure Is Information About Me?
  We design our systems with your security and privacy in mind.
  We work to protect the security of your information during transmission by using encryption protocols and software.
  We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data. We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
  Our devices offer security features to protect them against unauthorized access and loss of data. You can control these features and configure them based on your needs.